Frequently Asked Questions
Everything you need to know about your skincare journey.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.
What is your return policy?
We want you to love your products. If you are not completely satisfied, you may return any item purchased from our site within 30 days of the purchase date for a full refund.
Are your products cruelty-free?
Philosophy is committed to the elimination of animal testing. We do not test our products on animals, nor do we ask others to test on our behalf.
How do I choose the right skincare routine for my skin type?
We offer a 'Skin Quiz' on our homepage to help identify your skin type and concerns. Additionally, each product page features detailed information on the benefits and ideal skin types for that formula.
Do you offer international shipping?
Currently, we ship to addresses within the United States and its territories. We are working on expanding our reach to international customers in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Afterpay for flexible installment payments.